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Carolyn Ganley, M.P.A.

Quality Improvement Advisor

As a quality improvement advisor, Carolyn Ganley is responsible for coaching primary care practices in the concepts of practice transformation, helping them to transition from fee-for-service to value-based payment models. Her work includes developing training materials and conducting training sessions for primary care practices, to improve the quality of care and to create new revenue streams. Ganley also works with primary care practices to help them better understand the value of data, learn how to use data to enhance care, and create new strategies for improving performance measures.

Prior to joining Common Ground Health in 2015, Ganley was a compliance administrator at Lifetime Care. A certified Lean Six Sigma Black Belt, she led two Lean Six Sigma projects to improve coordination of home health care and performed audits and monitored corrective action plans. As a senior operations analyst at Excellus, she led a Lean Six Sigma project that resulted in more than $450,000 in retained annual premiums for Child Health Plus and in $16,000 in cost avoidance.

Ganley’s Lean Six Sigma expertise has benefited nonprofits in a volunteer capacity as well. One volunteer project she led enabled a nonprofit, day-treatment program to recover $250,000 in annual revenue by improving the Medicaid reimbursement process.

Carolyn Ganley earned an executive master’s degree in public administration, with an advanced certificate in health services management and policy, from the Maxwell School of Citizenship and Public Affairs at Syracuse University and her bachelor’s degree in chemistry from Syracuse University. In her spare time, she enjoys spending time with her family, taking walks with her dog, hiking and biking.

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