Susan Hagen, M.M.

Director of Communications

Susan Hagen joined Finger Lakes Health Systems Agency in September 2014 as the Director of Communications, where she drives strategies that advance the agency’s mission of bringing together partners to forge collaborative solutions to the region’s health care challenges. At the University of Rochester, Hagen covered research for national and local audiences and internal publications. She also led public relations and marketing at the Landmark Society, where she helped to launch Rochester’s popular Inside Downtown Tour. A journalist early in her career, Hagen was a news magazine reporter and covered Congress for States News Service, a Washington, D. C. bureau for smaller newspapers.

Hagen is a firm believer in the power of storytelling as an effective way of communicating complex issues and an equally firm believer in the importance of data and analytics to uncover broad trends and pinpoint inequalities in the region’s health care. Hagen holds a Master’s in Management from the University of Rochester's Simon School of Business and a Master’s in History from the University of Calgary. A native of North Carolina, she is an enthusiastic bicycle commuter as long as the snow stays away.

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